Job Data

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

Shop Foreman
Service Department
Service Manager
Hourly / Non-Exempt

• Assure high levels of service department proficiency and quality of work by assisting the service manager with quality control, efficiency of technicians, and by performing major service work in a timely manner.

• Major vehicle service
• Quality Control
• Service Department Proficiency

1. Major vehicle service
   • Perform prompt, dependable, high quality, MAJOR vehicle service work for (internal & external) customers.
   • Perform major vehicle service work (i.e. engine overhauls, custom fabrications, wreck repairs etc.) and other work which lesser skilled technicians do not perform efficiently.
   • Create detailed estimates for complicated repair orders such as insurance claims, wreck repairs, and customizations.
2. Quality Control
   • Assist the service manager with quality control
   • Minimize come backs by inspecting all outgoing work for completeness, thoroughness, safety, and quality.
   • Perform service work (or be highly involved with repairs) on all come-backs to ensure ALL problem areas are corrected. Ensure the vehicle is “fixed right” and all customer expectations are met.
3. Service Department Proficiency
   • Assist service manager with continual improvement of overall service department proficiency
   • Review all technicians work-in-progress to ensure quality and timeliness.
   • Occasionally assist technicians when they are having difficulty performing service work.
   • Ensure technicians maintain and improve their productivity (time spent on jobs) and efficiency (task time) by assigning tasks within their realm of competency during busy times and coaching them to improve both knowledge and speed during down times.
   • Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
   • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager
4. Other Duties
   • As Assigned

• None

• Completion of all factory authorized formal training programs such as PHD, Service Schools and/or five years of equivalent work experience.
• Current Motorcycle license.
• Shop Foremen needs both basic and special tools to properly diagnose and service our products. See list of required tools on page three.

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
• Frequently requires the ability to balance and push an 600+ lb. motorcycle.

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

1. GENERAL TOOLS
   • Screwdriver Sets
     • Flat #1, 2, 3, 4
     • Phillips #1, 2, 3, 4
     • Posi-Drive #1, 2, 3, 4
     • Angle Driver (for carb adjust)
   • Pliers Sets
     • Common
     • Vice Grip
     • Needle Nose
     • Sidecut
     • Channel Lock
     • Hose Clamp Crimpers
     • Snap ring
     • Small to Large (Straight 45 & 98 degree)
   • 1/4” Ratchet Set
   • 1/4” Extension Sets
     • 2” to 6” Straight
     • 1” to 8” Wobble
   • 1/4” T-handle
   • 1/4” Air Ratchet
   • 1/4” Drive Socket Sets
     • 1/4” to 1 1/2” 6 & 12 point (shallow & deep)
     • 1/4” to 1 1/2” 6 & 12 point (wobble socket)
   • 3/8” Ratchet Set
   • 3/8” Extension Sets
     • 2” to 12” Straight
     • 1” to 12” Wobble
   • 3/8” T-Handle
   • 3/8” Air Ratchet
   • 3/8” Drive Socket Sets
     • 3/8” to 3/4” 6 & 12 point (shallow & deep)
     • 3/8” to 9/16” 6 & 12 point (wobble socket)
   • Spark Plug Sockets
     • 18mm & 13/16 3/8”
   • Drive Allen Sockets
     • Straight & Ball Sockets (short & long)
     • 3/16” to 3/8” Long 6mm
   • Crows Foot Set 3/8” to 1 1/8”
   • Torx driver bit set
     • Up to & including # 40 & 45
   • Torque Adapter Set
     • 3/8 to 3/4
   • 1/2” Ratchet Set
   • 1/2” Extension Sets
     • 2” to 12” Straight
     • 1” to 12” Wobble
   • 1/2” T-handle
   • 1/2” Drive Socket Sets
     • 3/8” to 1 1/2” 6 point shallow
   • Hand Impact Driver & Bits
   • Air Impact Wrenches
     • 3/8” & 1/2
   • Torque Wrenches
     • 3/8” to 288” lb.
     • 3/8” to 75” lb.
     • 1/2” to 288” lb.
   • Combination Wrenches
     • 1/8” to 1 1/2”
     • 19mm & 12 mm
   • Line Wrenches
     • 1/4”, 5/16”, 3/8”, 7/8”
   • Crescent Wrenches
     • 4”, 6”, 8”, 10”, & 12”
   • Allen Wrenches
     • 1/16” to 7/16”
   • Ball Peen Hammers
     • 2,4,8,12,16, & 28 oz.
     • Brass Hammer
     • Dead Blow Hammer Set
     • Plastic Tip Hammer Set
     • Punch & Chisel Set
     • Complete Set of Metal Files
       • File Handles
       • Thread Files
       • Jewelers Files
     • Feeler Gauge
       • Flat & Wire Type
2. MISC TOOLS
   • Safety Glasses
   • Drill Bits - All to 1/2”
     • Number, letter, fractional
   • Hacksaw With blades
   • 3/8” or 1/2” Drill
   • Pop Rivet Gun
   • Flashlight
3. ELECTRICAL
   • Digital multi meter
     • 10 amp scale
     • 300 ma scale
   • Test Light
   • Jumper Leads
     • 3 ea (14 Gauge W/30 amp clips 24” long)
   • Timing Light
4. ENGINE
   • Piston Ring Compressor
   • Dial Calipers Micrometer Set
   • Small Hole Gauges
   • Telescoping Gauges
   • Steel Rule
   • 6” Machinists Square
5. CHASSIS
   • Wheel Bearing packer
   • Spoke Wrench
   • Valve Core Tool
   • 6” dial vernier
   • Plumb bob
   • Six 24” Bungi cords
   • Belt tension gauge
     • (HD35381)