Service Technician

Job Data
 

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

Service Technician
Service Department
Service Manager
Hourly / Non-Exempt
Summary Description:
  • Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Results Areas:
  • Service Department Operations
  • Customer Service
Major Duties and Responsibilities:
  1. Service Department Operations
    • See attached Technician Skill Progression worksheet for Competencies & Commitments.
    • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
    • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
    • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
    • Accept work assignments from Service Writer / Manager.
    • Request parts for the job as early as possible when needs become known.
    • Perform service, repair, and customization work in accordance to factory specifications.
    • Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
    • Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
    • After job is finished ensure proper completion and filing of paperwork.
    • Keep work area as clean as possible and assist others with maintaining shop cleanliness.
    • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
  2. Customer Service
    • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
    • Keep customers' vehicle cleaner than when it was dropped off
  3. Other Duties
    • As Assigned
Supervisory Responsibilities:
  • None
Qualifications & Job Requirements:
  • Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
  • Current Motorcycle license.
  • Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 60 days of hire. See list of required tools on page three.
Physical Demands:
  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
  • Frequently requires the ability to balance and push an 600+ lb. motorcycle.
Working Conditions:
  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.
Required Tools:
  1. GENERAL TOOLS
    • Screwdriver Sets
      • Flat #1, 2, 3, 4
      • Phillips #1, 2, 3, 4
      • Posi-Drive #1, 2, 3, 4
      • Angle Driver (for carb adjust)
    • Pliers Sets
      • Common
      • Vice Grip
      • Needle Nose
      • Sidecut
      • Channel Lock
      • Hose Clamp Crimpers
      • Snap ring
      • Small to Large (Straight 45 & 98 degree)
    • 1/4” Ratchet Set
    • 1/4” Extension Sets
      • 2” to 6” Straight
      • 1” to 8” Wobble
    • 1/4” T-handle
    • 1/4” Air Ratchet
    • 1/4” Drive Socket Sets
      • 1/4” to 1 1/2” 6 & 12 point (shallow & deep)
      • 1/4” to 1 1/2” 6 & 12 point (wobble socket)
    • 3/8” Ratchet Set
    • 3/8” Extension Sets
      • 2” to 12” Straight
      • 1” to 12” Wobble
    • 3/8” T-Handle
    • 3/8” Air Ratchet
    • 3/8” Drive Socket Sets
      • 3/8” to 3/4” 6 & 12 point (shallow & deep)
      • 3/8” to 9/16” 6 & 12 point (wobble socket)
    • Spark Plug Sockets
      • 18mm & 13/16 3/8”
    • Drive Allen Sockets
      • Straight & Ball Sockets (short & long)
      • 3/16” to 3/8” Long 6mm
    • Crows Foot Set 3/8” to 1 1/8”
    • Torx driver bit set
      • Up to & including # 40 & 45
    • Torque Adapter Set
      • 3/8 to 3/4
    • 1/2” Ratchet Set
    • 1/2” Extension Sets
      • 2” to 12” Straight
      • 1” to 12” Wobble
    • 1/2” T-handle
    • 1/2” Drive Socket Sets
      • 3/8” to 1 1/2” 6 point shallow
    • Hand Impact Driver & Bits
    • Air Impact Wrenches
      • 3/8” & 1/2
    • Torque Wrenches
      • 3/8” to 288” lb.
      • 3/8” to 75” lb.
      • 1/2” to 288” lb.
    • Combination Wrenches
      • 1/8” to 1 1/2”
      • 19mm & 12 mm
    • Line Wrenches
      • 1/4”, 5/16”, 3/8”, 7/8”
    • Crescent Wrenches
      • 4”, 6”, 8”, 10”, & 12”
    • Allen Wrenches
      • 1/16” to 7/16”
    • Ball Peen Hammers
      • 2,4,8,12,16, & 28 oz.
      • Brass Hammer
      • Dead Blow Hammer Set
      • Plastic Tip Hammer Set
      • Punch & Chisel Set
      • Complete Set of Metal Files
        • File Handles
        • Thread Files
        • Jewelers Files
      • Feeler Gauge
        • Flat & Wire Type
  2. MISC TOOLS
    • Safety Glasses
    • Drill Bits - All to 1/2”
      • Number, letter, fractional
    • Hacksaw With blades
    • 3/8” or 1/2” Drill
    • Pop Rivet Gun
    • Flashlight
  3. ELECTRICAL
    • Digital multi meter
      • 10 amp scale
      • 300 ma scale
    • Test Light
    • Jumper Leads
      • 3 ea (14 Gauge W/30 amp clips 24” long)
    • Timing Light
  4. ENGINE
    • Piston Ring Compressor
    • Dial Calipers Micrometer Set
    • Small Hole Gauges
    • Telescoping Gauges
    • Steel Rule
    • 6” Machinists Square
  5. CHASSIS
    • Wheel Bearing packer
    • Spoke Wrench
    • Valve Core Tool
    • 6” dial vernier
    • Plumb bob
    • Six 24” Bungi cords
    • Belt tension gauge
      • (HD35381)