Job Data

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

Parts & Accessories Manager
Parts & Accessories Department
General Manager or Dealer Principal
Salaried / Exempt

• Manages employees and operations of the Parts & Accessories department.

• Parts Department Operations
• Management
• Customer Service

1. Parts Department Operations
   • Set-up and maintain a smooth running, efficient Parts & Accessories department.
   • Ensure P&A personnel are well trained and available when needed.
   • Ensure the needs of the service department are being met.
   • Review all stock orders to ensure a fast moving, balanced inventory of parts & accessories.
   • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
   • Occasionally assist staff when needed.
   • Supervise and maintain an accurate up-to-date inventory management & control system.
   • Become familiar and efficient with all phases of the computer system required for service & parts management.
   • Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
   • Ensure employees keep a clean and orderly department.
2. Management
   • Employ sound management practices to ensure parts department contributes acceptable levels of gross & net profit.
   • Maximize return on investment of parts inventory.
   • Grow the volume of Parts & Accessories sales.
   • Maintain budgeted revenue and expense objectives.
   • Develop advertising & promotional campaigns for merchandise.
   • Provide reports to Dealer Principal or General Manager, as requested.
   • Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.
   • Attend training sessions to keep current with P&A merchandising & inventory control issues.
3. Customer Service
   • Provide superior customer service to both internal (Service Department) and external customers.
   • Greet customers immediately, in a courteous and friendly manner.
   • Handle telephone transactions quickly, and courteously.
   • Point out any sales, specials, or new merchandise to staff and customers.
   • Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
   • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right.”
4. Other Duties
   • As Assigned

• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments for all P&A employees within their skill level.
• Set policies and procedures for P&A department.
• Manage employee performance (evaluate and council).
• Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and firing employees.
• Maintain records of all employee performance reviews.
• Provide training for all P&A employees (seminars; workshops; P&A sales, inventory mgmt., etc.)

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all P&A personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the P&A business.

• Five years progressive experience with retail sales and inventory management.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.