Job Data

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

Parts & Accessories Counter Person
Parts & Accessories Department
Parts & Accessories Manager
Hourly / Non-Exempt

• Assist Service Technicians with parts request orders and “walk-in” or “telephone” customers with their questions and requests.

• Service Department Support
• Customer Service
• Clean & Efficient P&A Environment

1. Service Department Support
   • Interface with Service Technicians and ensure their P&A needs are being met.
   • Take service technicians’ orders for parts and fill them as fast as possible.
   • Assist service technicians in determining parts & accessories requirements for individual jobs.
   • Recommend related parts which may be required for a job.
   • Supply cost of parts information on repair orders.
   • Update inventory control system and parts catalogue.
   • Receive and log merchandise into inventory.
   • Notify service personnel when special parts or back-ordered parts are received.
   • Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
2. Customer Service
   • Work directly with “walk-in” or “telephone” customers to help determine and supply them with parts and accessories.
   • Greet customers immediately, in a courteous and friendly manner.
   • Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.
   • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
   • Handle telephone transactions quickly, and courteously.
   • Point out any sales, specials, or new merchandise to customers.
   • Assist customers with determination of P&A requirements, lookup of merchandise in catalogues.
   • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
   • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
3. Clean & Efficient P&A Environment
   • Receive parts from distributors, check merchandise received against purchase invoice.
   • Tag merchandise. Display or place into stock.
   • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
   • Ensure merchandise displays are stocked, clean, and appealing to customers.
   • Maintain updated customer mailing lists.
   • Become familiar and efficient with all phases of the computer system required for P&A management.
4. Other Duties
   • As Assigned

• None

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
• Present an up beat, friendly, outgoing personality to customers; - no matter what the situation!
• Accept direction, follow instructions, and work well with other people

• Friendly, outgoing personality.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle:
  • Sportster (Both 883 & 1200)
  • Big Twin (1340’s)
  • Police Motorcycles
  • General Merchandise & Collectibles

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.