Parts & Accessories Consultant

Job Data
 

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

Parts & Accessories Consultant
Parts Department
Parts Manager
Hourly / Non-exempt + Incentives
Summary Description:
  • Provide prompt, dependable, high quality, parts & accessories consulting for vehicle sales to customers by using current pro-active feature/benefit sales processes.
Key Results Areas:
  • P&A Consulting for New & Pre-Owned Vehicle Sales.
  • Parts & Accessories and Installation Sales.
  • Customer Service and Satisfaction.
Major Duties and Responsibilities:
  1. P&A Consulting for New & Pre-Owned Vehicle Sales
    • Enhance the value of the new and pre-owned vehicle sales process through personalized P&A consulting.
    • Follow the steps of the “C.U.S.T.O.M.” Sales Process effectively to ensure satisfied customers and increased sales.
    • Present the features and benefits of all parts and accessories that may meet customers needs.
    • Show each customer advantages of H-D products over competing brands.
    • Follow procedures to ensure timely and proper completion of all paperwork.
    • Coordinate ordering, delivery and installation of desired parts and accessories between the Parts, Service and Sales Department to meet the customer’s expectations.
    • Support and encourage use of the Service Department for installation of parts and accessories sold through the dealership.
  2. Parts and Accessories and Installation Sales
    • Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
    • Support cross-selling General Merchandise, HOG memberships, F&I products, extended warranty & service contracts etc. with all new and pre-owned vehicles.
    • Work effectively with other departments to ensure smooth customer flow through the dealership
    • Support and encourage use of the Service Department for installation of parts and accessories sold through the dealership.
  3. Customer Service and Satisfaction
    • Greet customers immediately, in a courteous and friendly manner.
    • Handle telephone transactions quickly, and courteously.
    • Support the Sales Department as needed to ensure the delivery to customer is an “EVENT” which endears the customer to the dealership.
    • Contact customers using mailing lists, tickler files & personal follow-up to encourage additional sales and ensure customer satisfaction.
    • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
    • Attend training sessions to keep current with parts and accessories features and benefits as well as sales processes and sales department issues.
Supervisory Responsibilities:
  • None
Commitments:
  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, General Manager and Dealer Principal.
  • Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Meet or exceed sales targets on a regular basis.
  • Continually learn more about the products that are available. Stay current on motorcycle trends and selling features.
Qualifications & Job Requirements:
  • Must have an approachable, likable personality.
  • Excellent communication skills and demonstrated “closing skills”.
  • Knowledge of Harley-Davidson Motorcycle parts and accessories and experience with fitment and style issues.
  • Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Demonstrated attention to detail and outstanding follow-through skills.
Physical Demands:
  • The noise level in the work environment is occasionally loud.
  • Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
  • Sales persons spend the majority of the day on their feet, demonstrating products.
Working Conditions:
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.