Job Data

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

General Merchandise Associate
General Merchandise Department
General Merchandise Manager
Hourly / Non-Exempt

• Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

• Customer Service
• Retail Sales of General Merchandise

1. Customer Service
   • Provide excellent customer service to “walk-in and telephone” customers.
   • Greet customers immediately, in a courteous and friendly manner.
   • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
   • Handle telephone transactions quickly, and courteously.
   • Point out any sales, specials, or new merchandise to customers.
   • Assist customers with their selection of merchandise and fashion feedback.
   • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
   • Notify customers when special orders or back-ordered items are received.
   • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
2. Retail Sales of General Merchandise
   • Assist General Merchandise manager with retail sales of General Merchandise.
   • Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows etc.
   • Maintain clean and current displays of merchandise which appeals to customers
   • Receive merchandise from distributors, check merchandise received against purchase invoice.
   • Log merchandise into inventory.
   • Tag merchandise. Stock shelves & other displays or place merchandise into stockroom.
   • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
   • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
   • Maintain updated customer mailing lists.
   • Attend training sessions to keep current with merchandising & inventory control issues.
3. Other Duties
   • As Assigned

• None

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Present an up beat, friendly, outgoing personality to customers; - no matter what the situation!

• Friendly, outgoing personality.
• Schooling or experience in merchandising and retail sales.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

• Must have the ability to stand and walk the sales floor for most of the day.
• Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise

• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.