Job Data

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

Finance & Insurance Manager/Business Manager
Finance & Insurance Department
General Manager / Dealer Principal
Hourly + Commission or straight commission / Non-Exempt

• Receive customer(s) from sales person turnover, and use a consultative or menu sales approach to explain and sell them the following F&I products & services:
  • Retail Financing Plans
  • Harley-Davidson Extended Service Plan (ESP)
  • Payment Protection Plan (Life/Accident & Health insurance options)
  • Debt Protection Plan
  • Financial Protection Plan (GAP)
  • Pre-paid maintenance Plan
  • Available accessory packages

• Consumer Credit Prospects
• Insurance Services
• Extended Services, Pre-Sold Maintenance & Other Products

1. Consumer Credit Prospects
   • Attain specific product sales quotas as assigned by the sales manager.
   • Confer with prospective credit customers to ascertain available monthly income after living expenses to meet credit obligations. Request specified information for loan application.
   • Enter required information into the computer and follow procedures to ensure timely and proper completion of all paperwork. Verify accuracy of all forms.
   • Examine, evaluate, and authorize (or recommend) approval of customer applications for consumer credit loans.
   • Calculate monthly payment. Inform applicant of principal borrowed, interest rate, term, monthly payment, and other costs (Credit report etc.)
   • Answer customer questions, adjust if necessary, and ask for signature on loan application and information authorization forms.
   • Determine credit history and initiate credit bureau check.
   • Analyze applicant financial status, credit history etc. to determine feasibility of granting loan.
   • Correspond with creditors (bank or dealer) to get loan approval or answer any outstanding questions regarding application information or credit history. Approve loan within specified limits. Inform applicant of loan denial or acceptance.
   • Schedule loan closing, vehicle delivery, and compile and generate proper forms and other documentation.
   • Confer with sales representative to arrange closing and vehicle delivery date.
   • Maintain relationships with Eagle Credit, local banks, and credit bureau reporting agencies to ensure smooth operation of F&I transactions.
2. Insurance Services
   • Interview customer to obtain information and explain available insurance products.
   • Explain features and merits of policies and products offered, recommending to customer amount and type of coverage based on analysis of the customer’s circumstances.
   • Calculate and quotes premium rates for recommended policies.
   • Call policyholders to deliver and explain policy, to suggest additions or changes in insurance options, or to make changes in beneficiaries.
3. Extended Services, Pre-Sold Maintenance & Other Products
   • Present the features of all products to customers along with their benefits.
   • Show each customer advantages of products over competing brands. Determine their interest in the products available to them.
   • Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
4. Other Duties
   • As assigned

• None

• Treat all employees and customers fairly, courteously, and with dignity.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Meet or exceed sales quotas on a regular basis.
• Continually learn more about the products and services available. Attend training sessions to keep current with F&I sales techniques and other sales department issues.

• Must have an approachable, likable personality.
• Excellent communication skills and demonstrated “closing skills”.
• Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.

• The noise level in the work environment is occasionally loud.
• Occasionally requires the ability to balance and push an 600+ lb. motorcycle.

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.