Clerk / Typist

Job Data
 

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

Clerk / Typist
Administration
General Manager / Dealer Principal
Hourly / Non-Exempt
Summary Description:
  • Assists the office personnel of the dealership by typing letters & other documents, filing, and answering telephones.
Key Results Areas:
  • Administration
  • Customer Service
Major Duties and Responsibilities:
  1. Administration
    • Provide prompt, dependable, high quality, word processing to GM and other office personnel.
    • Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
    • Prepares letters, reports, financial contracts, and other correspondence using word processor.
    • Set-up and maintain an accurate easy to access filing system for all important documentation.
    • Opens all mail and routes it to appropriate dealership personnel.
    • Reconciles Cash registers & petty cash on a daily basis.
    • Maintain co-op Advertising account
    • Maintain accurate warranty accounts / records. Ensure prompt receipt of warranty money due.
    • Operates a computer terminal to input customer information, warranty registrations, warranty claims, and parts orders.
    • Computes salesman commissions.
    • Maintains Dealer Discrepancy account, Quality Assurance-YES, and Service Contracts.
    • Logs repair orders, vehicle sale, and insurance information.
    • Creates new vehicle inventory cards.
    • Orders office supplies
    • Maintain clean efficient office facilities.
  2. Customer Service
    • Greet internal and external customers immediately, in a courteous and friendly manner.
    • Handle telephone transactions quickly, and courteously. Record messages or forward calls.
  3. Other Duties - As Assigned
Supervisory Responsibilities:
    • None
Commitments:
  • Treat all employees and customers fairly, courteously, and with dignity.
Qualifications & Job Requirements:
  • Must possess a positive attitude & show enthusiasm for the products we sell.
  • Demonstrated ability to type 60 words per minute.
  • Must maintain a professional appearance & a neat, well organized work area.
Physical Demands:
  • Frequently works on a computer or doing other “close vision” work.