Job Data

Job Title:
Department:
Supervisor:
Pay Class / FLSA Status:

Chrome Consultant
Parts Department
Parts Manager
Hourly / Non-exempt + Incentives

• Provide prompt, dependable, high quality, parts & accessories consulting for vehicle sales to customers by using current pro-active feature/benefit sales processes.

• New & Pre-Owned Vehicle Sales P&A Consulting
• Sales of P&A, performance products, and installation labor.
• Customer service and satisfaction.

1. New & Pre-Owned Vehicle Sales P&A Consulting
   • Enhance the value of the new and pre-owned vehicle sales process through personalized P&A consulting.
   • Follow the steps of the “C.U.S.T.O.M.” Sales Process effectively to ensure satisfied customers and increased P& A sales.
   • Present the features and benefits of all parts and accessories that may meet customers needs.
   • Show each customer advantages of H-D products over competing brands.
   • Follow procedures to ensure timely and proper completion of all paperwork.
   • Coordinate ordering, delivery and installation of desired parts and accessories between the Parts, Service and Sales Department to meet the customer’s expectations.
2. Sales of P&A, performance products, and installation labor
   • Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
   • Support cross-selling General Merchandise, HOG memberships, F&I products, extended warranty & service contracts etc. with all new and pre-owned vehicles.
   • Work effectively with other departments to ensure smooth customer flow through the dealership
   • Support and encourage use of the Service Department for installation of parts and accessories sold through the dealership.
   • Maintain clean, well organized, efficient P&A Sales environment.
3. Customer Service and Satisfaction
   • Greet customers immediately, in a courteous and friendly manner.
   • Handle telephone transactions quickly, and courteously.
   • Support the Sales Department as needed to ensure the delivery to customer is an “EVENT” which endears the customer to the dealership.
   • Contact customers using mailing lists, tickler files & personal follow-up to encourage additional sales and ensure customer satisfaction.
   • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
   • Attend training sessions to keep current with parts and accessories features and benefits as well as sales processes and sales department issues.

• None

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, General Manager and Dealer Principal.
• Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Parts Manager.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Meet or exceed sales targets on a regular basis.
• Continually learn more about the products that are available. Stay current on motorcycle trends and selling features.

• Must have an approachable, likable personality.
• Excellent communication skills and demonstrated “closing skills”.
• Knowledge of Harley-Davidson Motorcycle parts and accessories and experience with fitment and style issues.
• Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Demonstrated attention to detail and outstanding follow-through skills.

• The noise level in the work environment is occasionally loud.
• Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
• Sales persons spend the majority of the day on their feet, demonstrating products.

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.